Support
Type what’s wrong. We’ll suggest the most likely fix. If you’re still stuck, post in Discord with your job name + what you tried.
Quick help
Examples: “login”, “billing”, “download slow”, “encode slow”, “waiting”, “link expired”
login
payment
download slow
encode slow
waiting
Before you submit
Most issues are here
Status / queue
Busy vs Available
Delivery / downloads
Links, speed, integrity
Most common problems
Tap to expand
I can’t log in / sign in +
- Double-check email/username + caps lock.
- Try another browser or private window.
- If you’re stuck, post in Discord with your account name (no passwords).
Billing / payment / invoice question +
Pricing is per episode and tier. See Billing.
- If a payment fails: try another card/bank or wait and retry.
- If you were charged but nothing updated: tell us the job name + timestamp in Discord.
My job is waiting / queued +
If the tier server is Busy, jobs queue until it’s free. Check Servers.
On Discord include: tier, job name, when you submitted, and what the Servers page shows.
Source link doesn’t work / access denied +
- Use a direct download link (no login/cookies).
- Make sure it’s not expired.
- Confirm permissions allow access.
Download is slow / fails / link expired +
- Try another browser or network.
- Disable VPN if possible.
- If the link expired, ask for a re-issue on Discord.
Encode is slow / taking a long time +
- High tier uses heavier settings → longer runs.
- Source quality/filters/audio/subs can change runtime a lot.
- If you need an ETA, ask on Discord with job name + tier.
File looks wrong / playback issues +
- Test in VLC or MPV first.
- Share MediaInfo (or ffprobe) output on Discord.
- We’ll re-deliver if it’s on our side.
Permission / DRM / rights +
You must have permission to submit content for processing. We don’t help with bypassing DRM or access controls.
What should I include in my request? +
- Title + season/episode range
- Source link(s) with access
- Tier (Low/Medium/High)
- Notes (subs/audio/output preferences)
What does “Available” vs “Busy” mean? +
Each tier maps to a specific server. Available = idle.
Busy = running a job (queue waits).
Still stuck?
Ask in Discord. Include: job name, tier, what you’re seeing, and any screenshots/logs.
Open Discord